Reference

Check Our Terms Conditions Before You Start

These Terms & Conditions govern how you use your rgame account, make deposits through bKash, Nagad or Rocket, request withdrawals, and access our games.

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rgame Check Our Terms Conditions Before You Start
HOW WE ENFORCE TERMS

Browse How We Protect Your Account and Data

These six areas explain how we handle your information, secure your wallet activity, and give you control over your account under these Terms & Conditions. Each point ties back to a specific obligation or right described in the full policy above.

Identity Verification

Before your first payout, we confirm your identity matches the wallet you deposit from. If you use bKash, the registered mobile number must match your rgame profile. This step protects you from unauthorised withdrawals and satisfies our internal compliance process.

Data Retention Period

We keep your account data for as long as your account remains open plus a retention window after closure. Transaction records, chat logs and verification documents are stored securely and deleted after the retention period unless a legal obligation requires longer storage.

Cookie Usage

We use cookies to maintain your login session, remember your preferred language, and track how you navigate the lobby. No cookie stores your bKash, Nagad or Rocket PIN. You can clear cookies any time, though doing so logs you out and resets display preferences.

Account Security

Your account is protected by the password you set plus an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password changes. We never ask for your wallet PIN. If you suspect unauthorised access, lock your account through settings immediately.

Requesting Changes

You can update your registered email, phone number or linked wallet through the account settings page. Wallet changes require fresh verification to prevent fraud. If you want us to delete your data entirely, submit a written request through email support and allow processing time.

Dispute Resolution

If you believe a term was applied unfairly — for instance, a voided bonus or a frozen balance — raise a dispute through live chat or email. We review the transaction log, apply the relevant clause, and respond with a written explanation. Unresolved disputes can be escalated through the process described in our full terms document.

TERMS HELP CHANNELS

Reach Us About Any Terms Query

If something in these Terms & Conditions is unclear or you want to dispute a decision we made under them, reach out through any of our support channels. We handle terms-related queries with priority because they affect your account standing and wallet access directly.

Live Chat Open the chat widget from any page on mobile or desktop. Terms-related questions — like why a withdrawal was held or why a bonus was voided — get routed to a senior agent who can check your account history and explain which clause applies.
Email Support Send a detailed message to our support email with your registered username and a description of the issue. Email works well for formal disputes or when you need a written record of our response regarding account restrictions or balance adjustments.
Account Settings Inside your account panel, the support section lets you raise a ticket tagged to a specific term or policy. This links your query directly to your transaction log so agents can review the relevant deposit or withdrawal without asking you to repeat details.

Explore Common Questions About Our Terms

These answers address the questions we hear most often about how our Terms & Conditions affect your account, your deposits through bKash, Nagad or Rocket, and what happens if something goes wrong.

Your withdrawal request will be paused until you verify your identity. We need the name on your payment wallet to match exactly what you registered with. Contact support with a clear photo of your wallet profile to resolve the mismatch and release your funds.

No. Our terms allow one account per person. If we detect duplicate accounts — same device fingerprint, same wallet, or same identity documents — we reserve the right to close the extras and consolidate balances into the original account after verification.

We send a notification to the email or mobile number linked to your account whenever a material change occurs. The updated terms take effect after the notice period stated in the message. If you disagree, you can close your account and withdraw your remaining balance.

Yes. Every promotional offer has its own conditions page that forms part of these Terms & Conditions. Wagering requirements, game eligibility and expiry dates are published there. We do not apply hidden conditions — what you see on the offer page is what applies.

We store transaction history, login timestamps, device identifiers, chat logs and any verification documents you submit. This data is retained while your account is active and for a defined period after closure, then securely deleted unless a legal hold applies.

Go to account settings, select the closure option, and confirm. Any remaining balance is transferred to your last verified wallet — bKash, Nagad or Rocket — after a final compliance review. Once closed, you cannot reopen the same account; you would need to register fresh.

Eligibility depends on your local law and the regions we are able to serve. We do not guarantee access from every location. It is your responsibility to confirm whether accessing this platform is permitted where you are. We may restrict accounts from ineligible regions without notice.

Yes. Raise a dispute through live chat or email support. Include your username, the transaction or event in question, and the clause you believe was misapplied. We review the logs, respond with a written explanation, and offer escalation steps if you remain unsatisfied.

Deposits already credited remain in your account balance during suspension. Once the review concludes — typically after identity or activity verification — your balance is either released back to you or retained depending on whether a terms violation is confirmed. We explain the outcome in writing.

Both. The terms govern your account, your wallet transactions and your use of games on the platform. Game outcomes are produced by third-party providers using certified systems — we do not alter results. Any dispute about a game outcome is handled through the provider's audit trail.

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