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How rgame Handles Your Privacy

We keep this straightforward. This policy explains what personal information we collect, why we collect it, how we store it, and what control you have over it.

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DATA HANDLING DETAILS

Explore How We Protect Your Information

We take a layered approach to keeping your data safe. From the moment you enter your phone number to the point where a Nagad withdrawal lands in your wallet, multiple safeguards apply. Below are the specifics of how we manage different aspects of your privacy.

Encryption in Transit All data moving between your device and our servers travels over encrypted connections. Whether you are logging in from a browser or using our mobile site, the information is scrambled before it leaves your phone.

Cookie Usage We use cookies to keep you logged in and remember your language and layout preferences. We do not use tracking cookies that follow you across unrelated websites. You can clear cookies from your browser settings at any time.

Account Security Your account is protected by a PIN and OTP verification sent to your registered mobile number. If someone attempts access from an unfamiliar device, we send you an alert and temporarily hold the login until you confirm.

Data Retention Active account data stays on our systems for as long as your account is open. After closure and any legally required holding window, we purge personal records from active databases and move anonymised analytics to cold storage.

Third-Party Sharing We share data only with payment processors handling your bKash, Nagad or Rocket transactions, and with any authority where local regulation requires it. No advertising networks receive your personal details from us.

Request Changes You can ask us to update your name, phone number or email at any time through live chat or the in-app data section. Identity verification applies — we will ask you to confirm via OTP before any change takes effect.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how we use your data, want to request a copy of your information, or need something corrected or deleted, here is how to reach us. Our support channels handle privacy requests alongside general account queries, so you do not need a separate form.

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Live Chat

Open live chat from any page on our platform. Mention that your query is about personal data and the agent will route you to the privacy handling queue. Available around the clock for account holders.

Email Support

Send your privacy request to our support email address with the subject line containing your account ID. We aim to acknowledge data requests within a few working days and resolve them as quickly as verification allows.

In-App Request

Head to your account settings on mobile, tap the data and privacy section, and submit a request directly. This flags your query internally so we can pull your records without extra back-and-forth.

Browse Our Full Privacy Commitments

rgame Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with rgame, we collect the information you provide during registration — your name, phone number, email address, and the payment method you choose to link. If you deposit through bKash, Nagad or Rocket, we receive a transaction reference and the amount

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sent. We do not store your mobile wallet PIN or full financial credentials on our servers. We use your data to process transactions, verify your identity, prevent fraud, and communicate account updates to you. We may also use anonymised, aggregated data to improve how our platform
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performs on mobile devices. We share personal data only where required to process your payments, comply with applicable regulations in eligible regions, or protect the security of your account. We do not sell your personal information to advertisers or unrelated third parties. Data retention depends on
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your account status and applicable legal requirements — once you close your account and any mandatory holding period expires, we remove your personal records from active systems. Availability of our services and the application of this policy depend on your local law and eligible regions. If
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any part of this policy changes, we notify you by email or in-app message before those changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Check Common Questions About Your Data

These are the questions we hear most from account holders about how their information is managed. If your concern is not covered below, reach out through any of the support channels listed above.

We collect your name, phone number, email address and the payment method you link — such as bKash, Nagad or Rocket. We also store your chosen account PIN in encrypted form. We do not ask for national ID unless additional verification is triggered.

No. We never receive or store your mobile wallet PIN. Transactions are confirmed on your wallet app directly. We only receive the transaction reference and amount once the payment is complete on your end.

Open live chat or use the in-app data request feature under account settings. We will verify your identity via OTP, then compile your data and send it to your registered email within a reasonable timeframe.

Yes. Submit a deletion request through live chat or the in-app privacy section. After verifying your identity, we will remove personal data once any legally required retention period expires. Your account will be closed as part of this process.

Only our payment processing partners — for completing bKash, Nagad or Rocket transactions — and any regulatory authority where law requires disclosure. We do not share your data with advertisers or unrelated companies.

We use session cookies to keep you logged in and preference cookies to remember your layout choices. We do not deploy cross-site tracking cookies. You can manage or delete cookies through your mobile browser settings whenever you like.

Your account is locked behind your PIN and OTP verification. If someone tries to log in from a new device, we hold the session and send an alert to your registered number. Contact support immediately to freeze your account.

Yes. Before any material changes take effect, we send a notification to your registered email and display an in-app message. You will have time to review the updates before they apply to your account.

Once you close your account, we keep records only for the duration required by applicable regulation in eligible regions. After that window passes, personal data is purged from active systems and only anonymised analytics remain.

Our services and data handling depend on your local law and eligible regions. If you access rgame from a jurisdiction with specific data protection rules, we apply those requirements to your account as applicable.

How rgame Handles Your Privacy

Explore How We Protect Your Information

Reach Us About Your Data

Live Chat

Email Support

In-App Request

Check Common Questions About Your Data

01 What personal data does rgame collect when I register?

02 Does rgame store my bKash or Nagad PIN?

03 How can I request a copy of all data you hold on me?

04 Can I ask rgame to delete my personal information?

05 Who else can see my personal information?

06 Does the platform use cookies and what do they do?

07 How is my data protected if my phone is lost or stolen?

08 Will rgame notify me if the privacy policy changes?

09 Does my data stay if I close my account?

10 Is my data handled differently depending on where I am?

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